Frustration Grows as Citizens Struggle to Reach FBI and IC3

In recent weeks, citizens have been voicing their frustration on social media about their inability to reach the Federal Bureau of Investigation (FBI) and Internet Crime Complaint Center (IC3). The FBI is a federal law enforcement agency that investigates violations of federal laws. The IC3 is a partnership between the FBI and the National White Collar Crime Center, which allows citizens to report cybercrimes such as identity theft, computer intrusions, economic espionage, online fraud, and other cyber-related crimes. Many people have reported difficulty getting in touch with either agency when they need help. On Twitter, one user wrote “What the heck @FBI @ic3 why can’t I reach anyone??” This sentiment has been echoed by many other users who are frustrated by the lack of response from both agencies. When contacted for comment on this issue, an FBI spokesperson said that due to increased demand for services during the pandemic, there has been an increase in wait times for callers trying to get through to agents. They also noted that some calls may be dropped due to technical difficulties or because of high call volumes. The IC3 also acknowledged that they have seen an increase in wait times due to higher demand for services. They added that they are working hard to ensure all inquiries are answered as quickly as possible but cautioned that it may take longer than usual for them to respond due to limited resources and staff shortages caused by COVID-19 restrictions. Despite these explanations from both agencies, many citizens remain frustrated at their inability to get help when they need it most. As more people turn towards digital solutions for their problems during this time of social distancing and lockdowns, it remains unclear how long it will take before both agencies can adequately address all inquiries in a timely manner.